At the time of booking, we collect payment in full for reservations of 5 nights or less. For any reservation over 5 nights, we collect the first 5 nights at the time of booking and automatically charge the remainder on your card upon your Cancellation Policy Date. Deposits are fully refundable until your Cancellation Policy Date.
CANCELLATION / REFUND POLICY
Our standard Cancellation Policy Date is 60 (sixty) days prior to your arrival date.
Any cancellation requests received prior to the Cancellation Policy Date will receive a full refund. Any cancellation requests received on or after the Cancellation Policy Date will not be refunded.
CORONA VIRUS CANCELLATION POLICY as of 3/27/20 (updated 4/8/20).
As a very small hotel, our cancellation policy must be flexible enough to support our guests while also not undermining the financial soundness of keeping the hotel afloat and the staff engaged. An important difference about our special slice of paradise versus the big hotels is that we do not overbook our hotel, so your reserved room is waiting for you. If we provided refunds for last minute cancellations, our sole source of income would be greatly impacted. On the other hand, we want to try our best to support you during these extraordinary travel times. In this spirit, we have adopted the following cancellation policy at the Kona Tiki Hotel, effective for cancellations from March 1, 2020 - May 31, 2020, due to the COVID-19 pandemic. This policy is in effect as of March 21, 2020; however, it can be applied to previously cancelled reservations from March 1, 2020 - June 30, 2020, if this revised policy best serves the customer.
A reservation cancelled outside the traditional cancellation period of 60 days will receive a full refund.
A reservation cancelled within the traditional cancellation period of 60 days from arrival will receive a TWO YEAR credit from the date of arrival for the initial reservation. There will be no re-booking fee as stated in previous COVID-19 Cancellation Policies. For example, a $300 reservation that is cancelled with an arrival date of April 2, 2020 can be re-booked at any time at a value of $300, so long as the new reservation has an arrival date before 4/2/2022.
If you re-book your stay from now until July 31, 2020. You may trade the same number of nights/room class for the same number of nights/room class without paying a higher rate (or getting credit if lower). The re-booking fee is waived. Additionally, we will upgrade your room class if such an upgrade is available (within a week of your check-in date). Anyone who elects to re-book for a reservation with a check-in before July 31, 2020, will be entered into a drawing for a 4 night stay in the Deluxe Suite Room (former owner's living quarters), valid from April 1, 2021 to August 31, 2021.
Please keep in mind when you are considering re-booking that we have very busy times when the hotel is booked many months in advance (December through March).
Please keep in mind that because your original reservation has been canceled, your revised reservation remains non-refundable.
Please check back as this policy can be modified as circumstances warrant. Thank you for your flexibility and understanding. We truly hope to see you soon at the Kona Tiki Hotel. In the meantime, stay safe and stay healthy. Please contact us by phone or email with any questions or to re-book your reservation.
Hawaii state law dictates that there is no smoking allowed in hotel room(s) or lanais/balconies -or- within 20 feet from any building structure or doorway. The Kona Tiki Hotel strictly enforces this state law. Guests who would like to smoke are welcome to do so off-property.
No Pets Allowed, Except for Registered Service Animals.
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